FAQ

How long will it take for my order to arrive?

Your products will be dispatched within a few working days after your order is confirmed. Typically, it takes around 2 to 6 weeks for your items to reach your doorstep.

Return Policy

What is your return policy?

Instead of returning items, we encourage you to reach out to us for more information. Why? Returns can be cumbersome for you and not always practical. Simply inform us of any issues, provide a few pictures to contact4hk2@ssonlinetrading.com, and we'll consider a reasonable resolution.

Order Cancellation

Can I cancel my order?

Yes, cancellations are possible if you don't receive your package within the specified timeframe outlined in our policy, which is typically 2 to 6 weeks under normal circumstances (excluding holiday seasons). Please send us an email explaining the reason for the cancellation.

Receiving the Wrong Item

What should I do if I receive the wrong item?

If there is an issue with your order, such as receiving the wrong size, wrong color, a defective item, or something that doesn't meet your expectations, please notify us, and we will provide you with a refund as long as it's reasonable. In most cases, you won't be required to return the product to us. We appreciate your understanding and request that you use this policy fairly.

Exchanges

Do you offer exchanges?

We do not offer exchanges. However, if for any valid reason you didn't receive the exact product you expected, please inform us, and we will typically arrange for a replacement as long as it's a reasonable request.